Privacy Policy

Effective Date: 01-Jan-2025

Kaftain Exchange ("we," "our," "us") operates the KaftainExchange mobile application and website (collectively referred to as the "Platform"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you use our Platform.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, email address, phone number, and delivery address when you register or place an exchange request.

b. Transactional Information

• Details of exchanges, pricing categories, payment methods, and transaction history.

c. Device Information

• IP address, device type, operating system, browser type, and app usage data.

d. Optional Information

• Photos or descriptions of clothing items uploaded by users.

2. How We Use Your Information

We use the information we collect to:

• Facilitate clothing exchanges and related transactions.
• Communicate with you about your account or transactions.
• Personalize your experience on the Platform.
• Improve our services through analytics and feedback.
• Prevent fraudulent or illegal activity.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• To process payments, deliver exchanged items, and improve our services.

Legal Authorities

• If required by law or to protect our rights and users' safety.

Business Partners

• With your consent, for marketing or promotional purposes.

4. Data Storage and Security

• Your data is stored on secure servers and protected using industry-standard encryption.
• We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of promotional communications.
• Disable cookies in your browser settings (may affect functionality).

6. Cookies and Tracking Technologies

We use cookies to:

• Enhance user experience.
• Track website usage for analytics.
• Facilitate login and account management.

You can manage or delete cookies in your browser settings.

7. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

8. Children’s Privacy

Our Platform is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@kaftainexchange.com